Step 2: zhuo the personnel of the service by telephone, understand the basic customer information and vehicle fault condition.

Step 3: zhuo the personnel of the service for the first time audit failure condition, whether to or suspected to hk zhuo warranty scope.

Step 4: such as belongs to or suspected to hk zhuo warranty range, guide customers to hk zhuo authorization up; If does not belong to hk zhuo warranty scope, inform the customer.

Step 5: authorized up to the customer's fault vehicle inspection, and to inform the customer and the hk zhuo after-sales examination result.

Step 6: zhuo after secondary fault verification, such as falls within the scope of hk zhuo quality, inform the customer and up to maintenance; If does not belong to hk zhuo warranty scope, inform the customer.

Step 7: the customer's fault vehicle maintenance, bayi zhuo after a financial settlement and up. Customer need advances, taking vehicle.

 

Note: the authorization up instructions

1. The area has been up: already sign maintenance agreement with hk zhuo up, customers can report directly to the class up after direct detection and maintenance.

2. Instant authorization up: after the customer report, according to customer requirements specified up, obtain the consent from hk zhuo, authorized the fault to the up Australia maintenance